Mako Wood Furniture Inc,

Had a great experience, would highly recommend ordering from them. Everything arrived in a timely manner and looked exactly as expected. Customer service was excellent!

Excellent, long-lasting products and service - would definitely recommend.

After reading the other reviews I count myself lucky for getting away with finally having a satisfactory product delivered after only 3 aggravating tries. I suspect that the 5 star reviews are submitted by family/friends (I recognize the name of one of the owner/family members in one of the reviews). It's a shame that the service is so ghastly. There's a lot to recommend about their products if it was a hassle free experience. It's not. Great designs, poor workmanship and zero quality control. I was even mildly hassled by the driver on the third attempt at satisfaction to accept the product "so that his boss wouldn't kill him". After a short/concise clarification of my level of concern for his bosses wishes we got on with the remaining acceptance inspection. A potentially very good business but a lot has got to change. I think bankruptcy is in their future.

Upon delivery of my robina storage bed, there were two right sides instead of a left and right. These came from the factory in clearly marked boxes stating left and right. My dealer and myself contacted Mako and a request for the correct side was made on August 27, 2018. To date I have not received the correct side. This company did nothing to correct their mistake and I am told it will be here shortly. I would never buy their furniture again very poor customer service.

Terrible customer service. I purchased a Buffet and Hutch. The Hutch is not attached to the Buffet and is wobbly. I was told to mount the hutch on the wall which seems idiotic. When I requested a second shelf for the Hutch, I was told by Mako Management, its going to cost me, although the images I received prior to ordering showed 2 shelves. The Buffet and Hutch overall is very nice and I would give it a 4 star, for customer service 1 star. I have been a loyal customer, but it is apparent that's not something they care about. I will not make any other purchase from Mako.