Okanagan Rock World

I would shop around for another company. We bought a floor model that was decently priced from rockworld and the unit works well. BUT prior to our purchase, Tom, the owner came over for a site visit to ensure we were buying the correct direct vent fireplace for our space and he advised the floor model was a great choice, so we moved forward with the project. At that time we advised Tom we would require they build us a mantle after the fireplace was installed and said that would not be a problem. Finally, after weeks of waiting, their grumpy gas fitter came out to install our new fireplace (March 2020). During the installation Patrick (the gas fitter) broke the venting pipe (which is an additional cost by the way) and he just taped it up and said it will be hidden once the mantle is completed. It is now November and rockworld hasn't replied to any of our emails regarding finishing the mantle. Save yourself the headache and use another company that will be true to their word and finish the job they start.

Amazing people!! Happy, friendly, eager to help, and prices are great too!! Would definitely recommend these guys to anyone!!

Order some veneer from here that matched our house. Seemed a bit pricey, however it was a small order. We paid extra for expedited shipping for pick up the stone arrived 4 days late. Went in to pay and they seemed very disorganized with paper work and took a while to find our order. Waited a long time to get our order loaded.

Tom was not insulting, sexist and totally unprofessional. Having bought pavers and retaining blocks previously I decided to go to Rock World for easy app manufactured stone pieces. Unfortunately my installer found that he had to leave gaps in order to maintain level lines... as every piece was uneven. Tom was rude, he lied, and refused to return defective product to the manufacturer. Would not recommend Rock World to anyone.

Great place for ricks pavers and wood stoves keep up the great service tommy and crew