EMCO Ensuite Showroom Vernon

Fantastic....the people there know their stuff...especially Gary F. He sets the bar....

I own a revenue building in Vernon BC. I usually go through my Plumber to order from Emco. I needed a toilet tank Lid for one on the suites that was broke. Emco requested the numbers stamped on the tank. I emailed the numbers to them and was told on the phone it would take a month to get there on a stock order. I'm okay with that, as long as its coming. Well 5 months later many, many phone calls. Sending the tank numbers two more time's, its finally here. No apologies, just come and get it. If I could have ordered it online myself I would have and cut them out of the deal. Very, very poor customer service If your a plumber with and account they will take care of you. Private people are treated much different.

Great show room. Lots of cool stuff and helpful staff.

We ordered some bathroom fixtures from Emco through our plumber (who is awesome), but we won’t do that again. After we had ordered three items, we cancelled one of them, and were told it was too late and that there would be a restocking fee as it had already shipped (which is reasonable). I questioned however why the restocking fee was based on a percentage (25% of the cost) instead of a flat rate, as it seems it would cost the same to ship/restock a $400 faucet as compared to a $100 one (for example). I didn’t get an answer on that, but was told that Emco mentioned the restocking fee on the quote I got. I looked at the quote again and there was no mention of it, so I asked where it was stated. Then I didn’t get a response. So needless to say that next time I will likely order from Amazon (they had the same item for cheaper) or Home Depot. Note: The reason I’m giving two stars is that they ended up cancelling half the restocking fee, but still no response to my questioning where this 25% restocking fee policy was stated to me on the original quote (it wasn’t).

Beautiful showroom ... it was very nice to be able to see so many options all set up and ready to view. great service... thanks : )