Real Canadian Superstore

The checkout can be a bit slow at times, but that's life. As a tech-savvy individual I refuse to use the atrocious self-checkout machines. It's 2020... I could build you better machines in my basement. I hope the chain upgrades those in the near future.

Better layout and the better selection than other grocery stores in the area. The store is also large, prices are reasonable and it has clothing, toys, a pharmacy and cookware sections. The store is usually busier and has more traffic than the other stores in the area that I have shopped at but superstore makes up for this by having more checkout lanes open and less general wait times to pay and get out.

What is the point of making masks mandatory when you don't enforce it in the SLIGHTEST. Even some of your employees wear no masks or a small face shield that does nothing to protect them or the public. I saw a third of shoppers today with no masks on and even an employee joking about it with one saying everybody should calm down and not take this so seriously.

First & last time for online grocery pick up! Apparently Superstore was sold out of all jugs of milk and all coffee, "no substitution" or availability was clicked off for majority of my grocery order which were pretty common items. I went into the store and just bought it myself afterwards. Also after being lied to over the phone about it "not being available". I understand something's are not available but come on guys...milk! and I'm pretty sure a whole aisle is dedicated to coffee alone. Mouldy bread was given, expired yogourt! What a waste! the list goes on for how disgusting my online order experience was. Also read in previous comments above and I also agree if you have a mask policy at the very least don't have your staff not wearing any masks and talking about how "silly" it is with others. People hear. Poor customer service and no response to my email that was written (with pictures to prove) or any refund put back on my card. Thought I would try the online ordering experience, never again. I feel sorry for the customers who actually have to rely on it.

superstore "quality?" is even worse in Courtenay than on the mainland. They regularly sell - at a reduced price of course-rotten produce. Or in many cases regular price stays in place with lettuces almost black. OMG. Produce aisles a mess on the floors-and this is on most any day. I buy the small selection of packaged international foods and their pork loins when on sale. If it's in a can, fine-meat and produce I go elsewhere for most. *and the new mandatory mask rules are not enforced by staff or customers as already noted by others here. * only store I know of that has black lights installed in washrooms to deter druggies. I feel dirty just going in there and now go there rarely for the few asian products I can find.