Hotchkiss Home Furnishings

I just moved to Fredericton and was in quarantine. I called Hotchkiss and Chantal sent me the picture of available sofa model in the stock. When I went to the store its comfort level was not what I was looking for. Ashley helped me out to explore other models and possible colors; however, I have no furniture to sit on until my selected sofa arrives. They offer me to lend me a love seat for free until my sofa arrives, it is a very unique customer care and also store manager agreed that I can cancel my order after 48 hrs in case I find something in other furniture stores if they have it in stock (again I want an item to be deliver this week and not sitting on the floor) I am very busy for settlement and it was the first store I could go, and I am not even sure if I can go to other stores in upcoming days, but I wanted to leave the review as what they have done for me as a new customer was excellent! The first encounter was pleasant and as I am forecasting more furniture shopping, this store will be the first among my list to go. I will update my review about my sofa arrival and related customer service. (The sofa will arrive in Jan 2021)! I hope it arrives with no issues and earlier than it is expected. The store delivered the love seat on Monday ( They promised me on Saturday to lend me it).The delivery crew were very professional and friendly.

Staff is super friendly. Great value as well.

The service at the store was good but the waiting time took longer than was initially planned. The delivery crew service was AWFUL! Lacking of professionalism and care. The job was done in a rush. The sectionals were improperly set up so I have to do some readjustments. Please train and instruct the delivery crew for better service.

This was my first time into Hotchkiss, I'm very sorry it took so long. The service was great and the prices were just as good. It's nice to support smaller business and they make it easy at Hotchkiss! Dan, or salesperson, was very knowledgeable and listened to what were interested in and made sure we got all of the information on all of the pieces we were interested in, and didn't put any pressure on us to pick one over the other. I will definitely be shopping here again.

Friendly and helpful staff. A lot of options to choose from.