RONA Gimli

Received good service and communications for a door order/lumber/etc. Delivery.

Have dealt with Rus .... ordering doors and also with Shawn at lumber desk and both were very helpful!

I purchased 3 well pumps within 3 days. All of them went faulty, I even had the plumber call the tech line on the pump to make sure. The tech line told us there was something wrong on the inside and they have had this issue a couple times! So upon returning the 3rd pump and wanting to upgrade to a different brand and pay the difference, I was told there is "something funny going on here" and they refused to sell me another pump! Would never go back here, I don't appreciate the insinuation of being shady and all I did was lose money after having to pay to install the same pump THREE TIMES. It was Red Lion brand.

I wish I could give less than 1 star to this Rona in Gimli. I was in town on Saturday with my spouse, going for a walk and enjoying the day. We did go to Sobies to get some treats and as we were paying realized I really needed to use a bathroom. Oh ya, I'm also 8 months pregnant.... Sobies staff were super nice and were going to let me quickly use there's,(even though it was closed to the public for obvious reasons) but it turned out they were physically locked and only one person had the key who just left the site. I ran over to Rona hoping for a miracle. I did see the sign on the door that public washrooms were closed but sometimes you don't know untill you ask and clearly I wasn't just a random person that wanted to casually use the washroom. I went in and said, I do see your sign but is there any way I can use your washrooms because I'm 8 months pregnant and I don't have any other options at the current moment but to be asking you. Well, the lack of customer service and absolutely cold attitudes I received was just revolting from BOTH people at the first tills. They both turned around to acknowledge me but no "hi" or "how can we help" the guy just blank look turned his back to me mid sentence and the girl at least waited until I finished talking but with a look of disgust on her face said nothing and slowly turned around and walked away. I assumed she went and got a "manager" of some kind because this lady came out of the office with more attitude than the first two. She made me repeat myself why I was there just so she could cut me off and say "you know what, no, clearly they are closed and you cant use them. I tried to ask her for directions to ANYWHERE in town that might let me use a washroom and said she wasn't going to help me or suggest anything. I was trying to still be polite and said "how about any type of wooded area? Maybe somewhere with bushes then?" (Was that much of an emergency by then) and she sarcastically laughed in my face like she was queen of the world and said "NOPE". Her whole attitude was argumentative and negative. It wasn't that hard to politely say "you know, I'm not even sure who has the key for them and just to be safe it's our new policy we cant let public use the washrooms, or something!!! To think I was going to spend a few hundred dollars here on river rocks and gardening supplies. I will probably never shop here for anything ever. Always stick to Home Depot, WAY better customer service, supplies and an all around better experience.

Not the biggest place but very good customer service and lots of stock (lumber etc)