First Choice Laundry& Alterations

My washing machine broke down and I went here late on a Saturday. Since they are closed Sunday & Monday I was potentially going to be without fresh clothes for 2 days. Mary, the owner, (who was already working hard to manage several machine) told me she’d try her best to get my load done before they closed. I didn’t have big expectation as I had never met her before but she empathized with my situation and rushed my order through. Not only did she finish my clothes in time; my clothes were freshly cleaned, smelled nice, and were folded incredibly perfect! I was very impressed by the service and by Mary’s hardworking self. She truly made my day and I’m happy to leave her a 5-star review!

DO NOT GO HERE!!! I wish there was an option to give zero stars. I dropped off 3 bags of laundry for their laundry service. At the top of one of our laundry bags was a vintage rust-coloured suede jacket. As this laundromat also does dry cleaning, I had assumed that they would dry clean the jacket. I will own the fact that I should not have assumed and should have specified. When we went to pick up our laundry, the bill was $66.46. The owner told us that he was only charging us $60 because "a tiny bit of colour from the jacket got on a couple of items of clothing." I said that I was sure it was fine, paid the bill, retrieved my laundry and left. I wish more than anything that I had looked at my laundry before paying and leaving. When I got home and unpacked the laundry bags, we discovered that what had actually happened was that he had washed and dried the suede jacket in a conventional machine, completely destroying it. But what was even worse was that he had washed it in a load of white clothing and EVERYTHING was ruined. One large, full bag of clothing was all dyed pale orange with larger dark rust patches...roughly about $400 worth of items destroyed. The owner had, on one article of clothing, tried to get it off by using some kind of bleach cleaner so that sweatshirt now has a big bleach stain on the front of it as well as all of the rust coloured dye. As the laundromat was closed, my partner and I went back the next day to talk to him and to try and get our money back. My partner expressed that while a significant amount of clothing was ruined, all we wanted was our money back. The owner kept refusing, saying that it was not his fault and that we were to blame because we put the jacket in with the bag of laundry. Someone who owns a laundromat/dry cleaning service should know that a suede jacket, (particularly a vintage one), should not go in a washer and dryer. And regardless of his perceived mixup about how the jacket should be cleaned, he sure as hell should have known to not put a rust coloured item in with a white load. He had my name and number and could have called to clarify at any time. We did not get our money back and we are stuck with a pile of clothing that needs to be repurposed. He did not offer any compensation or take any responsibility whatsoever. The owner is a man of poor morals and business ethics and I cannot stress enough that you should AVOID THIS BUSINESS AT ALL COSTS. Or this owner's incompetence, as it did for us, could cost you greatly.

Owners are pleasant, equipment is well maintained and place is kept tidy. Good value.

It's ok, the prices seem to be going up every other week and the machines are mediocre the staff are helpful ...I'm not a very social person so this just might be me but they try to start small chit chat..like I said that isn't me. I just mind my own business speak only when spoken to, so if I seem rude I'm not, im just trying to get out of there asap so I don't have to talk 😐

This place is the best