Canada Post

My partner was waiting on some extremely important and time sensitive documents that were sent through UPS. He called the post office the day prior to see if they received the package. The woman was extremely unpleasant from the beginning and said no, that they would not come to Canada Post because they are competitors. She did not, however, say that if they did come that she would refuse the package. He called again the next day because the tracking number said that it would deliver there. All she said was "no" and offered no other further information. She then refused the package after they tried to drop it off. He called again to confirm that she had refused it and ask why, and she was even more rude than before even though he was perfectly nice on the phone. She claimed that she told him the package would be refused which is not what she said, then proceeded to cut him off after he was trying to explain that it would have been really nice and clarifying to know that detail, and basically hung up on him (after saying "have a great day" extremely sarcastically). If she was at all an understanding person, she would have explained the situation further, and said that she would have refused the package even if it came. It almost seemed as though she wanted this to happen just so she could prove a point, or be rude to someone for no reason. I don't understand why people are like this, and I've never left a bad review for any place but this was beyond frustrating. He has now had to deal with trying to get across the border to work in the states for 5 days, and this will delay him another needless day and a $100 hotel room. Thanks for that.