Foot Sensation!

Amazing service offered by this team - very few shoe stores offer the level of attention and expertise that Gaston and the team provide. They take their time to figure out what footwear is appropriate to one’s foot type and are mindful of any foot concerns or pain. Their full service options are great and convenient as well: they are providers of compression stockings and custom orthotics. Great work!

Been meaning to get to this review for some time. I think we dealt with the owner- because he was very knowledgeable and the service was great. However, I bought a pair of Clark Boots at the end of October and was told they are water proof. First snow storm in November and arrived to work with soaking feet. Not jumping in puddles or participating in outdoor activities. I walk down the street to the grocery store and I walk from my car to the office. If the ground is dry then no issues but if there is any moisture, soaked. It's not a great feeling when you buy something that just didn't work.

I was at the store on March 1st and the lady on staff was very rude in her response to my questions, it’s not the first time I’ve had an unsatisfactory encounter I thought it was the person having a bad day but it would appear not. I will not be purchasing anything in the future. Good customer service is how you get repeat business and referrals. Lesson 101. In response to my review: thank you for attempting to address my concerns, however it's not my intention to violate insurance company policy so it's good to see that your establishment is following professional guidelines. I was not "disappointed" at the fact that high heels shoes are not orthopaedic shoes just puzzled and that's why I asked the question twice, and it's rather presumptive of you to assume that the young lady I was with is my daughter. Regardless there is never an excuse for the condescending, dismissive, and abrupt treatment by your member of staff. Ever!

I had better advice from Jennifer in Foot Sensation than I did from my physiotherapist. Top tip for my sore feet (which my physiotherapist didn't tell me): DON'T GO BAREFOOT. Wear Birkenstocks at every standing moment, day or night. So I bought a pair and followed her advice and my feet were better within the month. It took a long time of non supportive indoor and outdoor footwear to get to this point - and it will take awhile to get back to happy feet - but I now know where to go to update my shoe wardrobe. I was in this week to purchase a pair of New Balance which I wear with my innersoles, and a pair of plastic Birks to wear in the shower and at the pool. Next month, boots! Thank you Jennifer and Foot Sensation. I searched Toronto high and low and you were there, in my neighbourhood, all along. Advice? Do it right, save a lot of money in the long run and go straight to the high street shop where they know what they're doing and offer great selection of footwear. I'm totally smitten.

Worst customer service, I have ever received. The lady was rude, abrupt and condescending. Thank god there are other shoe stores in Toronto, I will never come back here. Would give no stars if I could