Whitecourt Insurance Ltd

Kim is super helpful and very competent.

My partner recently got the luxury of having to deal with whitecourt insurance LTD . It was the worst experience I've ever heard I sat and listened to my partner argue with the agent about there miss direction . They were rude , insulting. If customer service is what your looking for in an insurance broker definitely don't call white court insurance the unnamed manager and female broker provide an insulting degree of customer service , openly admitting to avoiding my partner etc . Simple questions turn into a game that spins amongst there grande prairie office as well . We switched one of our oilfield owners trucks to try out whitecourt insurance and the trouble it's caused us is crazy , we're very lucky we did not make the mistake of switching all 17 of our trucks and rentals etc to white court insurance . Clearly policies of this magnitude is to vast for whitecourt insurance to deal with . I would never recommend Whitecourt insurance to anyone for commercial needs .

I sent my clients information for home insurance to one of the agents, she went on holidays and didn't tell the client. waiting, call back and get a new agent as first went on holidays. re sent all information, she goes on holidays. nothing even started in a week. Another agent is assigned to the case. She completed the policy in 1 day. The first 2 agents were terrible in my books. I would not recommend using either of them to anyone. This caused much stress, no insurance = no mortgage. Could have been a huge loss, lots on the line with insurance policy's. I think better customer service training is in order. Thank goodness for the agent Ellen pulling through.

Very professional, always a great atmosphere when I’m there , and to everyone that wants a good insurance agent ask for Lori she will help u with everything u need and very friendly they need more of her .

Whitecourt Insurance Agency 2002 Ltd provides the best customer care I've ever seen. They have great insurance coverage and their professionalism is very admirable. We dealt with Margo and she was just amazing. Definitely the best in Whitecourt, AB!