Hamilton Harron Funeral Home

Thank you to the Dignity Memorial team! We were in between Forest Lawn and Hamilton Harron. I lost my dad suddenly. My family and I decided to go with Hamilton Harron for their more intimate chapel and dealt mostly with Gerry. I was very overwhelmed with the loss of my dad and also how sudden everything was but Gerry was so informative and helpful. She made sure we knew exactly what we were getting into and exact numbers. Perfect suggestions to everything we were unsure about. Gerry was so pleasant to deal with and made sure everything was taken care of. On the day of the funeral service, we had monks come by and the entire Hamilton Harron team were so respectful in assisting us with all the items we needed. I got a few lockets for me and my brother and I arrived within 2 business days. Amazing!! I can't thank the Dignity Memorial team enough as we also ended up having dad in the Forest Lawn memorial park which we also received nothing but amazing, amazing service.

This is our second time with Hamilton funeral home. We are very pleased with our mother funeral process last time , this time is the completely unsatisfied with our requirements. Doug is the person in charge this time, I would not recommend this funeral house ,the service is very poor.When we went there to discuss the funeral time and service , we understood of the COVID 19 and we decided to make it simple this time but want to be the same as my mom service, we told Doug our family need half an hour to say goodbye to my father and we will go to view the cremation. Doug told me that 10 o’clock we will meet at the Hamilton funeral home for the goodbye viewing, after the goodbye viewing they will transfer my dad for cremation on the opposite side of the street. On the funeral day, Doug called me at 8:15am and told me my dad was at the cremation place , I ask him the reason why , he told me that they are not transferring my dad over and we will do the goodbye viewing at the cremation place and right away for the cremation and he told us we have to arrive at 9:30, the viewing cremation was at 10 .When we arrived the cremation place , the room is so small and so dark, within that half hours time, Doug non stop pulling my sister to talk to her, as this is the last moment of our family want to with my dad ,Doug non stop disturbing us and we feel annoying ,not respectful and rushing us to finish the ceremony to my dad and my family. The experience that my family have this time is so horrible that I would not even give one star if there is an option .

I would highly recommend this funeral home to individuals who have lost an individual. My father passed away last week and Gerry was able to help my family and I out. Prior to meeting Gerry, we had no luck of booking a space at other funeral homes. Unlike other funeral homes, they did not mention anything about money. They were able to successfully coordinate a funeral that aligned with the Sikh religion. Additionally, we were able to peacefully say our last good byes to my father. Thank you to Gerry, Doug, and Debby.

It was helpful to hear (below) that I was not the only family that had to experience poor service during the COVID-19 restrictions. I recommend going somewhere else if you have the choice.

My husband passed away during the period of COVID-19. So the funeral representative communicated with me over the phone(contactless). I am not satisfied with their so called professional service that he never took the initiative to explain to me what the cremation procedure was like? When would it be arranged? I have no idea at all about funeral arrangements. He’s more focus on the contract that needed me to sign, he did not explain the details what the charges were. When the grieving was over, I calmed down and thinking of something I didn’t understand. I found that some services we did not need but was charged. Finally I signed a new contract but he didn't respond to me when my husband’s cremation could be scheduled. He made us wait in sorrow. He did not inform us until next day my husband’s cremation was done!! I was very upset that why not inform me to let me pray for my husband when he was being cremated at the same time? In short, his so-called professional service is really not professional at all!