Real Canadian Superstore

Ordered from PC Express, it used to have amazing customer service. However, the last few times I have ordered there items were not available and not listed as out of stock. Arrived to pick up order and half the items were missing. After, I went into the store and the shelves were stocked with the items that were missing from order. I try to be patient as these are unusual times. But today was unbelievable. I had an order to pick up. Had a call early this morning of a death in the family, was trying to get a hold of PC Express since 7:00am to not waste the time of employees picking my order. The PC Express number is incorrect on their website. Tried the number that was stored on my phone from previous pick ups, no answer. finally called the main desk “no can’t help you, can’t leave my desk” you have to talk to a manager. So why couldn’t the front desk call, use the store intercom, or send someone else to deliver the message? I will no longer worry if it’s inconvenient to Superstore as they didn’t lift a finger to help, heartless.

Good selection of items from multiple ethnicities. Their sushi is made daily and is pretty good. Meats are good. Fish always seems previously frozen, not much fresh. Produce is good. Pharmacy items are well priced.

We have always been a big fan of Superstore, especially this location! My partner and I are both busy working professionals, so we utilize the Online Order/Pick-Up feature to save us time during our week. It was great at first, and we were happy to pay the 5$ fee for convenience. . . However, our last handful of experiences have been very disappointing. Items in our order are being substituted with items that are two-three times more expensive regularly- we decided to go in and check and all of the items we have ordered are always available on the shelves... But the services tells us they are sold out and substitutes a more expensive option. Again, this has consistently happened the last 5 orders we have made. On our most recent order, I received a call from an employee letting me know that our order was not going to be ready by our 5pm time slot, and that we should come by 6pm, which is totally fine. My partner arrived at the store at 6, and the order was still not read. He sat in the parking lot for an additional 50minutes an hour after our groceries were meant to be ready with no apology or assistance from customer services. He offered to go in with a cart and get the order himself, but they would not allow him to do so. I understand that things happen, but our negative experiences have begun to far outweigh the good ones with this store. They offer a service that they cannot carry out efficiently, and appear to be ripping off loyal customers on the premise that they perhaps do not check their receipts to see overcharges. And yes, we have spoken to management about this and got very little response or resolution of the issues. Very disappointing Superstore, we will be taking our shopping elsewhere.

Good selection and great deals with the points card.

You have to clean your own cart. They are not cleaning at checkouts. I think I will be shopping elsewhere for now.