the hide out cafe

Please read it all! Yesterday, I needed a place where to grab an iced latte while I was waiting for my appointment to get a tattoo nearby. I had a small snack with me (a very small egg sandwich and salsa) that I had gotten before I came to this place. I came in, there was a man who wasn’t that all nice since the beginning: he didn’t say “Hello” and his costumer service was poor. There was a lady who then came and she was actually very nice, she asked me how I was doing and then we talked about the plants they have in the cafe. The problem here was the man. I got my coffee to go just in case I had to go sooner, went outside to a small table that was on the sidewalk (see photo) and started to eat my small snack with my coffee that I had gotten at this place. At this point, I obviously did not notice this place also served “well prepared” food (well, I suppose they do, who knows) I thought they only had small snacks and crazy expensive sandwiches. I understand that, usually, it’s not allowed to bring any food from other places, some places are intolerant with this, some are more tolerant or nicer about it. The guy came out, stood up in front of me with no social distancing, spoke over my food and me. To “kindly” let me know that I wasn’t allowed to bring food. Okay, I can take that, it’s okay. But what he said next left me speechless, he said: “If someone else comes and wants to have food and coffee, I’m gonna ask you to leave so they can take a sit” WHAT? You can ask me to put my food away, you can ask me not to do it again. But you cannot ask and expect me to leave after I bought something and I’m consuming in your cafe, that’s unacceptable. People next to me were having just coffee (no food) as well. And there was 2 more free tables on the back patio. That was just really mean, poor costumer service, and stupid. All I said was “okay, thank you and sorry about that”. I finished my snack which took me three bites, and left after a stranger came and sit next to me. Come to this place but try not to be served by a 40sh years old white man. He’s not nice! Sorry if it’s too long. Bye

The cashier was so awesome. Very down to earth. Made sure, during my visit that I was enjoying my soup. The soup that I had was Creamy Smoky Tomato. It was delicious 😊

Best food going especially if you're on your working lunch and you are looking for options. I personally recommend to try their soups or wraps if you have a big appetite. The coffee served there is the BEST!! The customer service is the very best in my opinion. They remember your face and your name if you take time to chat with them even though they're always busy and they want to look after and cater for you.

Always a great spot to visit with fresh food and amazing coffee. The staff is extremely friendly as well and Melissa is a ray of sunshine always. They have excellent COVID procedures too which includes contact tracing incase of any incidents. Overall a 5/5 experience.

Amazing service, great coffee, excellent wraps. Such a perfect little cafe in the heart of New West!