IKEA Nanaimo Collection Point

Great guys. Really helpful and quick. A little tricky to locate on the industrial area. Need more signs.

The staff were very helpful efficient and pleasant. The signage is terrible, and IKEA only sends the building number and does not include the unit number which makes it hard to find in a industrial building. As well the building is hidden behind another and can't be seen from the road. Not impressed.

Staff were good but the place is very hard to find. It is tucked away at the back of the complex and is poorly signed. Loading is done outdoors so I wouldn't plan to pick up a big order on a rainy day.

Extremely friendly and helpful staff, terrible signage. We had a heck of a time finding the place (it's at the very back of the lot on the left hand side). Look for the red banners instead of trying to find any Ikea brand colours like I did. Once we found the loading dock, the warehouse guys bent over backwards to see if we needed help loading up or purchases. All in all, it wasn't a huge deal, but it was somewhat frustrating. Could be I'm just not very observant (or not very clever), and you can find it without any problems.

Excellent customer service. I was greeted quickly with a smile. I was expecting to have to load my vehicle myself with my very large and heavy order, but the worker CJ happily did it for me. My only complaint is the lack of signage to find the building - some signs visible from Boban would be very helpful.