Starbucks

It's Starbucks. When you want Starbucks, this is a good one.

They closed the drive thru early (heard the closed message on the intercom and yes I checked the time and yes they were definitely supposed to be open) then I drove up and their drive thru window was open and they all just kept their backs to me pretending like the window didn't exist and ignoring me. I was obsoletely furious to be treated this way! I was so mad that I have changed my route so I can swing by the one downtown instead.

Ashley was very kind & remade my drink after I mentioned it was not sweet (I ordered vanilla sweet cream cold brew). She had a very sweet smile & personality. Really made me feel comfortable at this location.

I placed an order at 12:55 on the mobile app for pickup in store as the drivethru line up looked quite long. I waited for OVER 35 MINS for my order. If I had done drive thru, it literally would have been faster. I understand being busy (nothing against the staff as they do their best) but maybe look at making your app more accurate so people know not to wait in your crowded store, with no seating, for such an extended period of time.

There seems to be a huge turnover in the staff, as there's always a new person taking my order it seems like. As a result, the drinks are incredibly inconsistent, to the point that I've given up complaining or trying to get them remade. Vanilla frappucino, chestnut praline latte, creme brulee lattte all tasted weaker and less creamy/sweet than they should . Whipped cream disappeared before I even got to the car with my beverage. But today i ordered a long standing favorite- matcha latte and wow, 5 min later it looked and tasted like somewhat of a zombie apocalypse movie. Clearly not mixed in right at all. As inconvenient as it is, I'm going to start going downtown instead where they actually care about making quality drinks and not just try to throw it together ti get you out the door faster (mind you, it still takes 15+ min on average to get my drink)