Dean's Auto Care - Magnetawan

My car recently stopped at the side of the road. With Covid, tow truck drivers are not taking passengers. Dean's offered to pick me up and take me home. They managed to squeeze me in during "winter tire season" and got the part I needed very quickly. My vehicle was still under warranty with Nissan, but I had no way of getting to a dealership. Brittany called Nissan to confirm that I had all the info I needed to be reimbursed by Nissan. They picked me up so that I could get my car. I have used Dean's before for winter tire swaps and oil changes. I have always been very happy with their service. I highly recommend Dean and his crew!! Great bunch of people who truly care about their customers!!!

I recently had an issue with my car dying at the side of the road. With Covid, CAA policy is that tow truck drivers do not take passengers. Dean's offered to pick me up and get me home. They assessed the problem quickly even though it was "snow tire season". The part I needed arrived quickly. My vehicle is still under warranty but I was not able to get to a dealership. They insured I had all the info I needed to be reimbursed by calling Nissan. The people at Dean's are an amazing group of professionals who honestly care about their customers. I highly recommend them!

I had the misfortune of finding myself with a truck that needed to be brought into a mechanic shop. Broken down in Magnetwan and Without many mechanics around to choose from my brother and I decided on deans auto. the truck was diagnosed as a streached timming chain in the engine. We were quoted $2,400.00 on a hand writen note which didn't have any list of parts included or the scope of work, when we asked him to produce a formal quote he said the list of parts was 17 pages so he didnt want to bother with it. When we asked again we recived 2 peices of paper (not 17) which where clearly cut from a regular size printer paper to a quarter of its size. Clearly what ever was on the rest of that paper he did not want us to see. we called around and confirmed that the price of the labour was fair However, the parts where a little steep. On the parts list he left the prices on we totaled it up to be $770.00 after tax when the writen quote said 9 something for parts. We where ok with the mark up and we said go ahead because no other shop was available in the area. Fast forward 3 days we get a call from dean saying our truck is FIXED and that we can come pick it up however there was a bit of a noise coming from the engine still. We get there and the same problem that was supposed to be fixed was worse. We voiced our frustration however kept our cool until, dean himself started yelling at us for us being upset about our truck not being fixed told us to get the F**** off our property he didn't want any money. We left and the truck actually did feel a little better so we went back paid him $1800.00 to cover cost. Not 5 km down the road the truck that deans auto stood behind and said was fixed stalled out and had an engine light come on. Needless to say i got my money back and towing our truck to a mechanic that can actually fix the truck. Please do not make the same mistake my brother's truck is now worse than when we took it in.

great mechanics girls at the desk are informative and courteous. Plus get your oil changes there get 4 and your 5th one is free.

Great customer service! They went above and beyond. Such kind individuals! Super helpful and informative. Very thorough!! Amazing experiences plan to go again!!!