ADT Security Services

Christ... why can't you select zero stars??? Trying to cancel my services - been a customer with the same system for 12 years. Why? Super unprofessional sales guy. Installer sounded like a scam artist. 1st call to cancel - not answered for 10 minutes, spoke with someone and as asked to hold for a few minutes after explaining why I was cancelling, listened to hold music for another 10 minutes and the call ended... nice! 2nd call to cancel (dialed the same number). Not answered for 10 minutes, turned out I was somehow routed to the wrong ADT call center this time around. Was told I must have selected something incorrectly... I had no prompts. I am now 40 minutes in to call #3 (I selected another option this time around to ensure I got to speak with someone). I specifically requested a warm transfer. Not recommending ADT should you think you may ever want to go with another provider and need to cancel your service with them. BRUTAL!

100% the worst experience I've had with any company ever. If I could give 0 stars I would. Sales rep comes to our door, we ask the right questions regarding cancellations, collection of devices, terms and conditions etc. and they lie to our face. Saying we can cancel at any time with no charge, if we move we don't need to bring the services over to our new place, and a technician will come pick up devices before we move. As we are now moving we call to cancel to find out we are apparently in a 3 year contract, need to pay 500 dollars to cancel and the devices are not going to be removed?? Which was never mentioned to us despite our questions. Other customer service reps say it's actually 5 years so clearly something is wrong??? On top of that the customer service reps we spoke to were quite rude to us and only one named Rob was actually willing to help us out at all giving us numbers of higher ups to call to try to sort this out. Would definitely not recommend getting any service from this company as it's just a huge scam. Learn from our mistakes :)

Absolutely terrible! Scheduled an installation appointment for 8am on Monday, made arrangements to accommodate the install, tech no show! Called and they say no record of the appointment. Then transferred to several other admin ppl., again nothing. Manager got involved trying to get a hold of installation department, he can’t get a hold of his own ppl. Signed a contract over the phone, first payment due in a few weeks but equipment not installed yet. They offered credits, credits on what? I have no equipment. These guys are terrible

They harass you, they ignore no solicitor signs, they are extremely rude and give you the wrong # to complain to. I said no thank-you and they push and push.

I really liked ADT before Telus bought them out. They now don't have the ability to withdrawal payments from my account and sent me to a collections agency. On top of that, they decided to charge me double my contract price. I'm deeply disappointed.