Matco Tools Inc

A guy named David works there and does not care anything about customer service. And when you call back it's always him answering it he's rude and unprofessional. So I would recommend going to some other tool brand then these people.

I have been waiting since November 2019 to get a socket warrantied. I have talked to my rep and no help. I have been a professional mechanic for 35 years, and never been treated like this ever. I guess that the company is changing. I had to buy a replacement socket from Snap on. I bet a whole tool box full of tools that if I wanted a new tool box they would be at my shop right away. A socket replacement good luck.

If I could give this company a zero star. I’m so upset and disappointed at this companies workmanship on there tool carts. The wheel actually bent at the frame as I was pushing it across the shop floor. Then I had one of there torque wrenches that stopped working. Every time I talk to the tool salesman he tells me that they only have a one year tool warranty. I will only be buying snap on and Mac. I will never purchase another Matco tool again. When the lock quit working I asked to see if he could warranty. The same answer. I year warranty. When a slide went bad. 1 year warranty. I spent $2800 on a cart and tools. Don’t worry Matco I would rather spend $15000 for new box then spend $1 with this company. Oh if you move to a new or shop..... good luck finding another truck in my area. I have been a mechanic for over 28 years. It’s time they stopped selling tools. Good luck if you can talk to them. Spent 25 mi urea on hold just to get hung up on when I tried to find a resolution with the company. Don’t worry I own a shop now. So I will be spending $45,000 with snap on for next years shop tools. Please if you read this don’t buy from this company. They will tell you lifetime and when it’s time to do something about it they tell you something different. The quality is horrible. Don’t ! Don’t ! Buy any of these tools!

Having read other reviews on here, i cannot help but wonder what details are being left out. So much of someone's contact with a tool company depends on their distributor, and bad ones exist aplenty in all the major players. That said, ive consistently had excellent results with Matco, both in the quality of their toolboxes, the warranty on hardline tools, and my interaction with my rep. Ive alwsys found the Customer Service team to do nothing but bend over backwards to try to help me. Finally, and again, their toolboxes are second to none, in design, in quality of components, and in construction. Ive seen the Jamestown plant where they are made, and the pride those people take in their work is aweinspiring. Snapon, and definitely Mac, got nothing on them.

The Ohio Matco Distributors do not care about career Matco tool users. I started my own business in Akron and I’ve been trying to get 2 broken toolboxes repaired, OR EVEN LOOKED AT. I have loads of broken tools and I have to keep purchasing new ones at local stores out of my own pocket. If something doesn’t change I’ll be dropping the boxes, and all these tools at your front door and you’ll hear from a lawyer.