RBC Royal Bank

Not this branch in general.. but 24y as a rbc client and its the most un-helpful worst bank out there by far. Joke dealing with RBC

Went to cash in my investment and its like they are not sure on what to do, they told me they would have to make a call and they would get back to me, so 9 days later before i could get a cheque. This is not first problem i had with them. I been a client for 20 years but that doesn't mean nothing!

I have been a client of rbc for 22 years and seem to run into constant issues over the past few years. I just recently applied for a small loan (under 20,000) over the phone and was pre approved. The rbc branch in my area is always booked so on the same call with the same rbc rep I booked at my local rbc to finish the process. Appointment day rolled around and I brought all the information that was requested and was early so I got to go right in with the advisor. They couldn’t see the loan app so had to call for assistance. This is where I start to get frustrated. They inform me that they cannot forward it and I have to email/fax my info to them and have it reviewed and should hear back within the next couple weeks. Which will end in me makin another appointment at the branch. So to sum it up. Apply a week in advance and book an appointment. Take time off of work for a useless appointment. Send information to rbc Wait to hear back on loan app (should be within a couple weeks) Once I hear back from rbc I need to book another appointment but they are 8days behind at the local branch. This should be a simple in and out process. I cannot believe the run around.

Friendly and fast.