Shaw Business

I called in and it took 30 minutes to get through. The guy I talked to was a jerk and hung up on me because I said I didn’t like how he was talking to me and asked to speak with someone else. On a positive note I called and waited another 30 minutes to get through but the gentleman who helped me was wonderful and got me all the support I needed. He then sent me to management to have the first guy reported

If I could give zero stars I would. We were with shaw personal for a long time and loved it, we never had any problems, for tax reasons we decided to switch the business and not only was the customer service a nightmare but the quality of our services went down so much. We had non stop problems with or phone service as well as our internet and the service was horrible- we are just riding out our contract and cannot wait to switch. Don't waste your time or money

One of the worst experiences I have had with Shaw. If there is an option for no star, I would have given zero. I'm very disappointed with their customer service. I called in 5 times the last week because our modem had burned out twice and wasn't working. We could not process customer payments or anything. It was brutal. They told me they couldn't do anything to help me, so I asked to speak to another agent, thinking maybe someone else can help. It was even worse because once I asked when the soonest they can arrange a technician to come take a look at the problem first, they told me to wait 48 hours prior to making a call back and when I called back after waiting 2 days. They said there is still 2 hours left before I should call again. Usually for businesses, high priority means ASAP or within the next 1-2 business day, not 'wait a week when we find time to get back to you'. When I spoke to the shaw representative for the 5th time, there was no wait time because the guy told me it was not busy! I spoke to at least 5 agents throughout the week and only one was able to get someone sent out immediately without further delay. Overall, I am immensely disappointed and I don't think I will use shaw again because of this experience. Shoutout to the representative who did help me in the end.

They have not been fixing my labd line problem for over two days by excusing covid. They are costing me q great lost in my business.

I would recommend if anybody reads this review that they do not use shaw. I have been in business for over 40 years, and have dealt with many, many companies throughout that time. Shaw will try to get you to sign a contract for services and not explain the details etc. I know business is not the bedrock of morality, but this company lowers the bar. Their lack of understanding and compassion is setting a new level. I have never before written a review but felt compelled because of our experience with this company. be warned !