Real Canadian Superstore

Fav day to go here is no tax day

Update: the assistant manager in the PC Express department was helpful in resolving this situation. Then I recieved a call from management and was able to have a conversation about the error and how it could have been dealt with better. I really hope that everyone is able to take this a learning opportunity. I would give this a 4/5 star rating. Nov 22, I do not know what happened with the express order system. My husband had to wait over 2 hours to get our grocery order. They kept claiming they were swamped, however, during the initial call they claimed not to have record of the order until they "found it". I believe they messed up and took no responsibility for it. Calling the store was futile as they just kept brushing you off with "we are slammed" Upon receiving the order we realized that 16 items were missing but we were charged. After calling they said it was there and offered a refund, which would have taken a month to process or I could come get the groceries. I chose to get the groceries the next morning. Arriving at the store, there was no urgency to get me my groceries,that the employees at superstore messed up on. I still waited 15+ minutes to receive my order before calling again. Only to be told they couldn't find my missing groceries and that they would have to call me back at some point. I understand technology and human errors happen but it's how you deal with them that matters. I found the way that Superstore handle this error was unacceptable.

Was a 4 star,but now they are forcing people to wear a mask, so they have lost my families business

Covid Aware! Plenty of store to shop.

Large store with good product selection. Glad they have right prices on each product now.