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Structube

550 Sterling Lyon Pkwy Unit 3, Winnipeg, MB R3P 1E9, Canada

+1 204-453-2650

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Detailed Information

Place Types Furniture store
Address 550 Sterling Lyon Pkwy Unit 3, Winnipeg, MB R3P 1E9, Canada
Coordinate 49.838927,-97.2150227
Website https://www.structube.com/en/our-stores/winnipeg-sterling-lyon-
Rating 3.6
Compound Code RQQM+HX Winnipeg, Manitoba, Canada

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Reviews

Monica (10/08/2020)

Nice, modern furniture and decor. Affordable price as well. Customer service very helpful. Only reason it gets a 4 stars is like previous comments, they usually don’t have products in stock right away, so you have to wait. So unless you need something ASAP, I would shop elsewhere, but if you can wait, the price and quality is worth it

Darcy F (09/17/2020)

Selection was decent. Ordered a couch and was given an in stock/delivery time of 4-6 weeks. We agreed. 9 weeks went by and still no couch. Called manager to see what was going on. Was given an additional time of 4 more weeks for a total of 12 weeks for a couch. She didn’t even sound positive it would come then. If your orders are regularly 3-4 months then We would have never ordered from this store. Don’t waste your time or money here. Manager unwilling to help in any way. We have 2 other orders that have no date. Very disappointed and as a lot of these reviews have said there is zero customer service. Would recommend a store who values customer service.

Seth Friesen (09/15/2020)

Ordered a bed from them. Needed 3 replacement parts and contacted the store. They said they would order them in and it should only take a few weeks. 2 months had gone by hadn’t heard anything from them. Called them and they told me they were still on the way. After another month had gone by I call them and they said they had arrived to only realized they had ordered the wrong part. Finally after 7 months from when I first called about the replacement parts I call again and they said they should be here in 3 weeks. I told them I would like a refund at this point and they said they would contact me in 2 days. Surprisingly they had arrived now. I told them I would come and pick them up in 2 days as we live a hour and 30 min from Winnipeg. When we should up the manager was helping us and gave us only 1 out of the 3 parts. After saying I want a refund again he said we have owned the bed now for to long. After arguing with him for a while he went to the back and magically found the other parts. The manager in the Gucci mask is not helpful unless you ask for your money back. Moral of the review don’t shop here.

Stephen Cater (10/15/2020)

Took 2 months to receive the product. Upon delivery it was damaged. Would have loved to exchange the desk, but they took 3 weeks just to respond after multiple emails, phone calls, and forms they make you fill out. Decided to just get a refund which takes another 10 business days after they pick it up. The pickup is another 3-5 days at best. So if you’re looking for something at a reasonable price try the brick or IKEA as this company has poor quality and even worse customer service.

Adam Slovinsky (Gaff3r) (12/08/2020)

Absolutely the worst service ever... Ordered 4 separate orders. When item was in stock took a month to get to me. Item that was backlogged was said to ship in November then no update, but after calling they said its been moved to mid January at the earliest... all they said you could do was cancel the order. This company is a complete SCAM... they take your money and you hope one day to receive product... If you can order somewhere else, please do and save yourself a hassle of working with this company...

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