Transmonteverde

Very rude staff - super unhelpful and make you feel like you are wasting their time

Horrible customer service, beware when purchasing tickets. We purchased two bus tickets from Monteverde to San Jose from a rather unfriendly man at Montetransport desk the day before we wanted to travel. He asked if we wanted 5.30am or 2.30pm and we told him 2.30pm (three times we told him this). We purchased our tickets and went on our way. At 2.15pm the next day we boarded the bus and took our seats. However the same seats had been allocated to other people. It was then we realised the salesman from the day before had given us tickets for 5.30am. So being good travellers we told the bus driver incase the bus was going to be full and to find out where we should sit. He said we had to go get our tickets changed inside. Here is where appalling customer service starts and perhaps a little scam they have going on. The sour lady at the desk flat out refused to change the tickets and said we had to purchase new ones. She had no sympothy or skills in dealing with a customer who was upset. Instead just said no and pointed to a hand written sign saying check your tickets and change. Yes i agree we slipped a little not checking our tickets but we thought a) after telling someone 3x times 2.30pm in both spanish and english we would be fine and b) since the bus was only 3/4 full you could simply let us on the bus. We ended up having to buy new tickets. It’s very unfortunate this is the only affordable way out of a town that is based around and prides itself on tourism. Its a shame this company is associated with this town.

Efficient service. Low prices.

They have very few opening hours (a few hours 3 days a week) and they don't even open during these hours!

Bus to San Jose from Monteverde There are two cars a day, 5:30 am and 2:30 pm. The price is 3050 Colon per person It is a good idea to purchase a ticket in advance for the peak season.