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HELCEL Nábytek

Křenová 19, 602 00 Brno-střed-Trnitá, Czechia

+420 727 978 783

Map

Detailed Information

Place Types Shopping mall
Address Křenová 19, 602 00 Brno-střed-Trnitá, Czechia
Coordinate 49.1951026,16.6191857
Website https://www.nabytek-helcel.cz/
Rating 3
Compound Code 5JW9+2M Brno-Brno-střed, Czechia

Openning hours

Monday 9:00 AM – 5:00 PM
Tuesday 9:00 AM – 5:00 PM
Wednesday 9:00 AM – 5:00 PM
Thursday 9:00 AM – 5:00 PM
Friday 9:00 AM – 5:00 PM
Saturday 9:00 AM – 12:00 PM
Sunday Closed

Photos

Reviews

Chris J (02/23/2021)

Very high quality and beautiful sofa. Packaging and delivery were awesome.

Patrik Šíp (01/11/2021)

Unfortunately, a bad experience with the company. Written delivery time for the kitchen 2-6 weeks. After the order came an e-mail that the delivery time can be extended to 10-12 weeks !!! I spoke several times with an arrogant operator who was unable to answer other than: I'm sorry, but unfortunately it's coronavirus time. The lord was not at all stopped by the fact that my order is already after the 12-week delivery time and I was told that they have written about delivery times on the website ... We usually deliver furniture that is made to measure according to your requirements in the range of 2 - 6 weeks, but no later than within 12 weeks, depending on the current production capacity. After a question I asked the operator - Why did the management not be able to answer the e-mail I sent them about non-compliance with this extremely long delivery time, I was told that the management did not have the time and did not have to answer. Unfortunately for a company where the operator is not able to answer me and the management probably doesn't want to, I can't recommend it to anyone. This is not the first order that was not delivered within the delivery time and the first was 2 years ago. If I'm not mistaken, there was no Covid 2 years ago !!!!!!

Jan Sanda (01/02/2021)

I appreciate the customer service, when they came for the claimed seat, picked up the broken part (it came already damaged, but I found out only after unpacking) and after 30 days without handling the complaint they picked up the remaining piece of the seat and returned the money after 14 days. However, I do not recommend buying an ERIKA seat, it is a complete shunt and ausus made in poland. The back of the seat is filled only with stretched cardboard or hard paper, the construction is made of thin wooden prisms, the legs have nothing to screw into, because some transverse prisms are not even there, the seats are unevenly hard. For the same money, I subsequently bought a similar sofa from IKEA, which also has storage space and is foldable, and the quality is completely different (and I don't consider IKEU to be top furniture).

Tereza Katzerová (11/28/2020)

My friend and I ordered a seat from which the connecting material fell, and he unpacked it. The chipboard material is very poor quality - low wood density. During production, someone misaligned the holes for attaching the metal part and instead of the nut for the screw, which of course can not be nandat (the screw is next to the hole under the metal) narval the screw. After about 5 months of use, a crack started to move from the screw and the couch fell apart. When a friend complained to her after unpacking, he received an answer stating that they did not understand what was wrong. It sent photos with a description. When he called, his master picked it up, saying that he didn't have time and had to go to the warehouse and call him after 4 p.m. However, the line only works until 3 p.m. What to add, you don't buy anything there :)

Petr Hokeš (11/28/2020)

I got a corner seat from which the connecting material fell, I just unpacked it. The chipboard material is very poor quality - low wood density. During production, someone misaligned the holes for attaching the metal part and instead of the nut on the screw, which of course can not be nandat (the screw is next to the hole under the metal) narval the screw. After about 5 months of use, a crack started to move from the screw and the couch fell apart. When I complained about it after unpacking, I got the answer that they didn't understand what was wrong. I sent photos with a description. When I called, the gentleman answered me and said that he did not have time and had to go to the warehouse and call me after 4 pm. However, the line only works until 3 p.m. What to add, you don't buy anything there :)

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