VZP insurance company a.s.

Awful service, paní did not speak English at all, she replied “no” to all our requests, seemed like she did not have the slightest wish to help, though we tried to speak Czech. I am very disappointed with the best insurance company in the Czech Republic, VZP should send its employees on language courses or at least teach how to provide decent customer service

Through the time I was waiting in the queue the corona pandemic had already finished.

If you are a foreigner DO NOT GO HERE! They were extremely rude to me for not being able to speak Czech, they did not treat me as an equal client and tried to kick me out of the office over asking them to clarify details because "they don't have time to explain things to me when there are other clients waiting". They were laughing in my face and told me to "come with a Czech speaking person next time". Yeah, like that is a possibility for everyone, to just ask a Czech speaking person to go with them to their own health insurance office in the middle of the day. These people are extremely rude and I do not recommend any English speakers to go to this office or registrate at this company. They will mistreat you and would consider you garbage. I was humiliated and traumatised. If you can avoid this place, I recommend it full heartedly.

Racist

Very helpful staff, fast