YES

Absolutely a terrible experience. We have exactly the same problem as Mrs. Němečková here ... We wait 15 days for a paid order and the support does not respond to emails and the telephone line does not work. The biggest waste. On the contrary, in the time of COVID, all solid companies try to have at least quality communication with customers and a functioning eshop. However, this is a frightening example. Definitely not recommended!

The order arrived 4 days after ordering which is great. It would just be good to put a photo of how they look on your ear in the eshop for earrings. The ordered earrings are in reality smaller than I expected from the picture (I was afraid for a while that they are perhaps children's). But otherwise great.

Ordered goods on the e-shop, which should arrive within 2 working days, according to the information on their website. After two weeks, I have neither paid goods nor information on when and whether it will be shipped at all, because according to their customer service they are covid, so they do not have to have any information and obviously do not send orders. Put a message on the website stating that they are not able to deliver the goods on time (and obviously not at all), because there is no time for that either. I haven't really experienced this and it's a clear misleading consumer!

I was choosing jewelry for Christmas, even though I haven't kicked yet, I'm sure I'll be back. The saleswoman, Miss Alexandra, was helpful and helpful and helped with the selection. I recommend.