ALO Diamonds

So sorry to anounce that ALO DIAMONDS COMPANY is the worst to deal with when a client faces a problem and asks for a sulution.... It would be compared with very cheap shops which sometimes clients provide a better customer service than ALO DIAMONDS company.

Terrible customer service. I had a ring that lost two stone. After resisting Alo agreed to replace them. But the new stone where cloudy and several shade lighter then the original stones.

Beautiful products

Bypass the big arc. They can't communicate normally with the customer, they don't return money for a product you don't want, they can't set up a normal e-shop. And only so that the consumer is not protected as in online sales. But what I have never seen in my life, they told me to send the money to the account first, and only when the money comes to them will I write when and where I will get the jewelry. (No invoice, no nothing) No details until then. Since I had no idea after the repeated questioning whether I should go to Bruntál at midnight on Saturday for the jewel, or a courier would bring it to my living room in 15 minutes, of course I backed out of the "transaction". If, for some reason, you have to deal with this store for some reason, pay only if you have the product in hand. And if they try tricks on you like me, try to suggest it to them in the opposite guard. That they should send the jewelry first, and when it comes to your home, only then will you contact them as to how you will pay. But most importantly, don't tell them if they will get the money in the check form of the Bank of Indonesia, or you will pay them with a voucher to buy orthopedic shoes. They will find out all this nicely only when you have it in your hands. Anyway, I was hoping that this was just a shortcut to one branch, where by some unfortunate accident someone works who hopes that people will send him money for things they don't know or will see at all, so I wrote an email directly to Alo. cz. So after their answer, I almost fell out of my chair. It is said that the current state of emergency forces them to take this approach. I would expect anything else, but this is too much. You don't deserve even that one star for such an approach

I agree with previous reviews! If there is a problem with the jewelry, the complaint will not pass you, they would rather make you a cheater ... Arrogant lying company without interest in the customer .... I absolutely do not recommend !!