Letenky - Letuska.cz [hlavní kancelář]

Great assistance with several ways to book, with several payment methods. They have several services as travel agency.

great service and best prices

The worst customer service ever. I have bought a ticket through their web site. In their web site mentioned I had an allowance for hand bag (5kg) and checked in luggage (15kg). When I came to check in flight assistant said me that I have to pay for checked in luggage - 40 EUR. It was not only me with the same issue in this flight - U6 0752. Others also had to pay extra fee. I have tried to solve my problem at customer desk in Prague airport, bust assistant refused to help. Be careful to buy a ticket through letuska.cz, if you have other options it is better to choose another one.

Very happy with the service I received from Michal this morning. He was friendly, fast and efficient and communicated in excellent English. We were also happy that they could assist us in buying flight tickets with Benefity points.

Erika, Ana and the other two male colleagues of theirs I called about 5 minutes ago were rude, kept interrupting me, were denying any responsibility without even checking my details, hung up on me while putting me on hold. Customer service is a disaster. Sack them all - they're rude and useless! Whoever manages that department is obviously irresponsible - they are all so unprofessional!