AXA Assistance CZ, s.r.o.

On 29/07/2020 we booked a flight trip through Kiwi.com and also an insurance scheme from AXA insurance called Travel Plus (Territorial scope: Worldwide) with a duration of 15 days, refering specifically to the travel to be made. Unfortunately, due to the CoVid-19 restrictions the insured party is unable to travel to the travel destinations (The flights were cancelled and also due to the CoVid-19 restrictions, even if the flights were not cancelled, it is not possible to visit those countries as a tourist at this period). After communicating with AXA about receiving a voucher for this insurance scheme for future use/trip, AXA informed us that their cancellation policy does not apply in such cases (i.e. in the case of CoVid-19 pandemic restrictions...). We consider it almost ridiculous (mostly annoying) that the cancellation insurance of AXA does not apply when the insured party is unable to travel due to CoVid-19 restrictions (especially for the insurance program called Travel Plus which is clearly refering to a travel). As it seems, not all companies are trully professionals... Some companies just want to take your money with any cost, even if you do not receive the services you paid. We express our deepest dissatisfaction and displeasure and clearly we are never again going to cooperate with this insurance "company".

The best european insurance. Fast and helpfull where ever you have your incident in Europ. They are with you. Great

I never thought that such a company would charge you for not using their insurance. This is a fraud out of the blue.

assistance service for my broken car that I received in Bratislava was great! First of all agent could speak fluent English, was super helpful, informing me all the time about what will happen next. When towing service came, they did their job quickly, and a man who helped me was very friendly. I can only recommend.

We had a problem with our car. We needed assistance because we couldn't move with it. Call with agent was fast and to the point. I got all information and instructions I needed. Assistance was really fast, they came in less than 30 minutes