BENU lékárna

Depends on seller, had a horrible expirience with racism and have been told to speak Czech if I am in Czechia. But othe day was nice lady trying to speak English with me.

Bad experience with ordering through the e-shop. I have goods left in my basket that I have already bought elsewhere. But I noticed this until after delivery and payment, when the amount seemed high to me. I picked up at the branch, I hoped that I could also return unnecessary goods here. But it doesn't work. He doesn't know how to proceed directly at the pharmacy. Returns are only possible at headquarters or by post. Headquarters open about 2 hours a day. It is necessary to print and fill out a form. Why does it have to be so complicated ?? Nowadays, I would expect a slightly more accommodating approach ...

Absolutely rude staff. Incredibly!! Arrogant rolling of the eyes when asked, ironing, ... at the lady who paid with the card and was about to leave the pharmacy hooked- it wants a pin, do you think we will pay for you here? ... I haven't experienced it anywhere. I've been there twice and never again.

Personál nemá v lékárně vůbec co dělat, začalo to, když jsem šla do lékárny pro sirup na kašel bez alkoholu, měla jsem ho pro štěně, třikrát jsem lékárnici řekla, že tam nesmí být alkohol, že to je pro štěně, ujišťovala mne, že v sirupu alkohol není, naštěstí jsem si přečetla složení, protože tam alkohol byl, dnes jsem šla pro mazání na klouby, dali mi tabletky s tím, že se v ČR toto mazání neprodává a že je na předpis, vzala jsem je, protože nejsou pro mne a říkala jsem si, že snad aspoň tabletky dědovi pomůžou, pak jsem šla ale do jiné lékárny a tam mi mazání, které se zde “neprodává a není zde dostupné” prodali

Maximum annoying and unfriendly saleswomen. I like Ben, but I prefer to avoid this particular branch. I hope the management takes care of that.