BMW STRATOS AUTO

Disshonest! We were negotiating the purchase of an almost new BMW X3 with only 6300 km on the clock. However, just before closing the deal, we found out that it had actually had done 12,700 km which is more than double what was promised. We find this as a very negative sign and not something that is expected from an official BMW dealer.

I only had to deal with the spare parts department. As far as I am concerned my part needed to be ordered and came earlier than expected. Both employees at the desk didn’t know English and had to have their colleagues translate. Not a problem it was fast and the staff was friendly. The only thing I would advise is that when a message is sent that the part is ready for pick up, in that message to wrote a part number or something, to help the employee find it faster. It took them awhile to figure what I am saying and if it wasn’t for the English speaking colleague, I would have had to call someone to translate. Just a little of inconvenience given it is a BMW dealership and everything should go smoothly.

Best service experience I've ever had. 1- They provide English assistance fluently. Mr. Dojáček (Pavel Dojáček) was great in taking care of my BMW i3's service requirements and communicate in English. 2- Fair prices and honest approach. 3- Detailed feedback after the service is done via a video. (I was very surprised to receive a video of my car and service assistant is telling details before I went to pick-up my car. I have never seen or heard of such a thing before.) 4- They are very helpful with warranty claims. They do their best to cover anything which is a defect or a part fault under warranty or BMW coverage. Overall, I'm super happy with their service quality and professional approach. I highly recommend them to anyone who requires English speaking service assistant. Everything went smooth. Thank you very much guys.

I declared my interest for a specific model and asked for a piece of information. As verified by the sales staff I would have an answer in 3 working days. After 10 working days still no answer. Not the service you would expect from a brand like BMW. You feel like the sales staff is not interested in making sales.

Like other people mentioned, they have a terrible service, if i could give 0 stars i would. The staff is so incompetent and unfriendly.