Frydl Instalater

Quite expensive, but it's usual for any plumbers in CZ. But they solved everything at the same day. Thank you for help.

I would like to thank and appreciate the speed and professionalism of the Frydl company, specifically Mr. Krampl (I apologize if I name the name :-) and his colleagues. Our pump broke in the well, and since I was afraid it wouldn't be possible to get someone to repair it in January, I made an inquiry at Frydl's that night, asking them to call me the next morning, and wonder of the world, they really called me at 7:00 in the morning and we immediately agreed that they would come the same day. At 10:00 they were with us and in 2 hours we finally had water again. The gentlemen were nice, helpful and really masters of their craft. So, please don't give in to bad reviews of dissatisfied customers, because this company deserves only praise !!! Thank you :-)

The company was to repair a low-heating heating ladder in the bathroom. On the first visit, they took pictures of everything for an hour. 2nd visit - another craftsman came and had other components. He left, then came again, repaired the heater, but did not reassemble it, so the heater flowed, one bowl every day. 3rd visit - I waited an hour for them to tell me in the control room that they would not come, that they lost their manpower, no one called me. I let them choose the day and hour to come 100%. 4th visit - I'm waiting for them for an hour again, they came instead at 1 pm at 7 pm, ie six hours later. But only after my tenth phone call and yelling. But two came, but without parts. 5th visit - the lord came on Saturday, December 19, completely unannounced. Never ever this company. If it was possible to give zero stars, I would give them. It cost me two and a half days of vacation and a lot of nerves.

We called the company to an evening crash. After looking at the photos, they promised that someone would respond within ten minutes, it didn't happen even after an hour, after the urgency came reassurance that they would let them know by 10, since then they hadn't even answered the message. That day or the next day. Absolutely unprofessional. We found another company that arrived in an hour and a half in the morning and did a great job.

Professionally done work .. I would only recommend to the owner to improve the time organization regarding the negotiation of agreed dates. Otherwise, I recommend everything without any problems 👍