Best Tour, s.r.o.

We booked on the Prague Castle in Detail tour two days ago from our hotel and were given a voucher to pay the guide. Got picked up on time today and even though castle was right next door was taken back into middle of town to Best Tour Kiosk told to pay 200 crowns more and an hour later on different bus got to castle. The guide was so hard to hear and useless that one group phoned office to complain. It was the worst guided tour I have ever been on and felt ripped off and messed around. Would never recommend them. Left a complaint with hotel to deal with

We booked boat cruise with dinner. From pick up from hotel to drop off to hotel everything was more or less perfect.

Our hotel has booked the complete Prague tour for us. Lasted 2,550 crowns a day. The driver came to the hotel to pick us up and once we had gathered all the customers, we were 6 in total, we headed to Piazza Vadislao where the guide went up. He spoke all day in both English and Spanish to please and make everyone understand. He initially turned on a small bus x then headed to and visited Prague Castle, Old Royal Palace, St. George's Basilica, St. Vitus Cathedral and walked in the Golden Lane. We crossed the Small Quarter, a stop at the Staropramen brewery where we could also taste their beer. Resumed the small bus to see the Dancing House, National Theater, Charles Bridge, Old Town Square where it had started to rain. End of the day aboard the boat. The tour guide has always been very detailed and asking for more information. Unfortunately we have seen so much but only in the morning we have been able to make internal visits for lack of time. The price is expensive but everything was included in the package plus the return to the hotel. It is also possible to make shorter trips of only a few hours. Their brochure is extensively detailed in all various languages.

A cool concept. You only pay when the guided tour is over. And you pay what you think your guide is worth. Have only met very competent guides, who in addition to imparting knowledge were also fun. Easy to understand even though it was English. They gave great tips on what was worth seeing and where to eat well

The worst company I've ever worked with: D