AUDI Kunratice

English speaking stuff, which is not that common. Very friendly and efficient. They ordered window for me in advance and the replacement was done same day

Had a "simple" request for an Audi-recommended set of 4 wheels with winter tires for my Audi A7 Sportback 55 TFSI, 2019. The German official site audi.de offers several 20" and 19" wheel types for my car, while the Czech site offers only one type. I wanted to know why and whether it's possible to order one of the "German-only" tires. Although the employee was very polite, he did not know and was not able to find in their system what type of tires my car uses and asked for further car records. I would expect something like that in a non-authorized service provider or a general tire shop, not an official service center... Furthermore, I needed help with pairing of my new phone with the MMI (repeated issue, even though the old phone paired without problems), but even after 10-minute waiting, there was no service staff available, so I left.

Super

Personal tries to solve customer problems (it is becoming a rare phenomenon in other service centers). Many thanks to Mr. F. Kačer.

Every time I came here for advice or to buy a part, I was always superficially taken care of. So great staff can see really little where. I have some experience, for example, the Audi I. S. R in čestlice, and there it was a terrible, arrogant staff with the advantage of getting rid of you than helping you, they have a lot to learn from you when it comes to dealing with people. For me, I can only recommend the great branch I like to visit 👍🏻