ERV Evropská pojišťovna, a. s.

Want to cancel the flight because of COVID-19 - bad luck ERV is not covering it.

Excellent experience, quality negotiations even in this Covid time. Real production, we paid the damage to us within four days.

Crazy experience! The day before the emergency we were supposed to leave, however, I moved my back and logically visited the doctor. You can't fly the result anywhere anyway! A trip from Fisher, everything properly insured, mainly because of the small one. Reported, delivered from the traveler within 7 days and is 1.6 and in 3 months I have nothing! I guess it will be dear to our lawyer, I just ran out of patience!

I'm done with them. It forces me to insure my trip on the day of payment, which is Sunday, to qualify for cancellation. On the second day, Monday, it is not possible to insure them. Given that on Sunday no one will confirm to me that I have actually paid the trip and I will go, I will not pay insurance in the order of thousands more for services that I do not know if I can draw. I called them, explained, wrote to customer service, nothing. Obviously, a long-term client means nothing to them, they cannot work with it at all. I turned to the competition, described the situation and within 5 minutes had insurance cards in the mail and to my great surprise at a lower price with better performance. So I ended up with ERW after many years, did not adapt to the modern market and are better on the market.

Pleasant environment and helpful staff ...)