BMW CarTec Praha

What happened with the BMW service? Ive asked to check two issues during the review of my car and got any feedback. I waited 1h at check in, and the car has been given back with the same defects and the change of the oil by the receptionist without explanations as the technical person was already gone (at 16.30). Car has not been cleaned as usued to happen. What did not change is the price of the service. Very disappointing

Great customer care. The manager stayed late on Friday evening to ensure I understood all of the notes made by Cartec's technician re: work done on my car.

Always a great service, fast and reliable. Better if you contact this authorized car service in advance by phone and make an appointment. i always get a good explanation of what is to be done on car, what would be the price and the term, which is usualy perfectly met.

I brought the car to them for just a check of consumables, later on the day they called me and said that the car is not starting and that during the testing process someone did something wrong and broke the car! Then they told me that they will fix the car and that they will pay all the expenses, that the part they broke will come in 2 days and that I will get a one year warranty on it. After 2 days they called me to come pick the car but they don't have a warranty to give me and after some talk they changed their mind and they will only give me 6 months warranty but still no proof of the changes of the parts that were replaced. Bottom line is that they don't know what they are doing, I brought the car in perfect condition, it was working fine but because of them I had to replace parts to fix it. Don't recommend it!

Decent people, nice setup of a BMW dealership.