Klenotnictví Apart - OC Futurum

4.1.2020 I bought gold earrings worth several thousand crowns in this shop, which I had as a gift. 20.1 I have already brought the earrings back to the complaint. When buying, I asked the seller if the loose fastening is okay .. I was answered that yes. It wasn't. The claim was acknowledged to me, it was settled quite quickly, but the seller was arrogant. It's like I'm deliberately and deliberately defective. When selling a very nice service, which clearly sells at all costs and damaged goods .. When solving the problem nice approach disappears. Unfortunately, this is the trend today, but the customer likes to buy again. I have lost confidence in the company and I would not buy again or recommend it to others. I hope that now everything will be ok and the recipient will not return it after a week ...

ATTENTION to this company, who it is, you will find out only in the event of a complaint. For Rodania watches for 4190 CZK, a minute hand of approx. 1 mm (1 min.) Began to move, even with a very slow rotation with the watch. 3x unacknowledged complaint, for the first time the watch returned after a month without any statement on the claimed defect, sent again for a complaint and only in the second and third complaint came a statement so professional that any child would write it with the fact that it is an interdental will, which is common with watches of this type, it is there from the very beginning and does not actually affect the functionality of the watch (according to my main function of the watch is to show time) ??? One minute here, one minute there, who would mind with a watch for 4190, - !!! If there is this defect from the beginning, why was I not informed of this fact when buying the watch or was I not offered a discount ??? Why all this is happening in your company I hope every reasonable person will answer for himself. Moreover, this Rodania brand is no longer even in the portfolio of products offered by this company, why ??? Anything but a customer is important for this company !!!!!! I am uploading photos of the expert opinion sent by you on the defect of our watches, so that people can see what you are and everyone can make a picture of themselves before buying from you !!!! Another of the companies where they consider their customers to be dumb sheep !!!! After consulting with the Czech Trade Inspection Authority, we will take further steps regarding our problem, first we will try to contact the Swiss manufacturer directly and get his opinion with the help of native Swiss (friends), then we will have an expert opinion and then we will be represented by the CTIA. Watches purchased at OC Nová Karolina (jewelery shop Presence)

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