CCC

Very bad customer servis, the short girls was very rude and unhelpful. Don't even go there. I was very suprise in the center of the city they have such a bad customer servis.

I was unable to find the shoes I needed at all so I went to CCC- the sales ladies did not seem to want to help. It's ok, I really only needed a pair of black pumps for a last minute purpose, but did not find them anywhere. I bought some black heels from here hoping they would do- I DIDNT EVEN TAKE THEM FROM THE BOX. Lucky me to have a friend bring my pumps back home over night. Thrilled to have the shoes I needed, I went back to the CCC at Quadrio shopping center to return these shoes. Arriving with my friend to the store I received the rudest possible looks from the woman and the cash register as I walked in. I told her how I had literally bought these shoes 24hours ago. She was like "and what?" Sharply and like I was in the wrong. I told her how I didn't need 3pairs of black heels and didn't need these anymore. She literally scoffed at me, and rolled her eyes and told me I can only exchange the shoes for something else in a store. I walked around to see but nothing caught my eye as my friend tried to get an answer as to why I can't get a full return or even just a gift card, but the lady pretended like she didn't hear her. SHE EVEN SPOKE TO HER IN CZECH but still was ignored. This woman was so rude, and so unhelpful. At this point, I am more surprised by how awfully we were treated over a $45 pair of shoes being returned than I am upset about having to keep the shoes.

30.8.2020 - reluctance of staff to deal with shoe complaints. The saleswoman feels concerned, the customer is the stupid one. They would rather send you to the city on the other side of the republic (instead of buying shoes) than call the store and find out their "internal" data. (necessary if you go without a receipt) It is not necessary to have proof of purchase for the complaint, but to prove the purchase of goods from the seller. (eg provable account statement) Please LET'S EDUCATE and be nice to each other :) Maybe start with a word, please. I wish the store an early awakening from the dream.

With the selected pair of shoes, I approached the cash register. Nice shoes and price affordable. But the real surprise was just waiting for me ..... so that you could wear the shoes (lady behind the cash register) so you have to oil them and then spray them with a protective layer. YES AND THEN I WILL PUT THEM IN THE SECRETARY BECAUSE THEY ARE NOT WALKING OUT IN THE SHOES. I'm sorry I wanted shoes for 1300, - I had to buy slippers at home for the price. 👎👎👎

Saleswomen could endure slandering customers at least until they leave their store, as they sometimes have thinner ears than their service: D