Office Shoes Palác Koruna

Worst experience, worst customer service. Bought my daughter a pair of sandals, that lasted 10 days only! walking in the city (no parks, no sand, no hard conditions) .. the shoes started ripping. Was told my child uses to much force walking! Ridiculous & so frustrating. Shame on this shop. After reading all the reviews below, I am not surprised. Let alone how they dealt with the situation in the store was just atrocious. The shop assistant ripped the box of shoes from my hand, when I refused to sign the statement, that I agree with their evaluation of the damage. Said she won’t give me MY shoes, unless I sign it. I am considering sending The Consumer COI to investigate this business and their poor practices. I took my claim directly with the manufacturer in Italy, let’s see what happens. Never again will I set my foot in this shop. In any other country this would never happen. In the meantime I had to buy my kid another pair of sandals, i did so at Bata, she runs in them, goes to park, swimming pool, the shoes are perfectly fine, no rips and no issues. Don’t waste your time, money and energy at this shop! It’s horrible. (this was at the Destroy store at Andel)

!!Never Buy From Them!! Very very bad experience, worst costumer service ever, the girl at the cash desk tells me it’s your problem that you didn’t try them both! (Shoe) So bought a shoes from them I tried the left side in the store, went back home to try them both I found out the there is something popping up inside the side that I didn’t try went to them 4 days later to change it and they said we have 3 days policy so after 3 days no refund I told them I don’t want a refund I want the same shoe changed, I hear the girl at the disk asking her collage in Czech “do we have size 45 any way” the other girl reply “No” she looks at me and tells me we can’t change it also it’s past the 3 days. I took the shoe and fixed it for extra 500 KČ what a waste of money What a retarded mentality or they just don’t care about costumers. I have had bad experience with different stores in regard of customer service but this one is the worst where the employee blame you for not doing the right thing.

The absolute worst customer service (even if in Prague in a lot of places that seems to be a norm). The girl was very unfriendly and seemed very bothered with me wanting to have a shoe of my size. Even if I liked the shoes, I'd never buy them from such a person who seems to be almost disgusted by my presence. I hope she finds joy in her life.

I’m really unsatisfied with the service.The staff here are unfriendly and very slow.It took a long time to get my shoes. This is the worst shop I’ve ever go. What a terrible experience!

Nice shop.. However, the staff is terrible and very rude! It is almost impossible to buy anything if you need help from them..