Invia.cz, a.s.

Bad experience, incompetent people at the customer service, very poor assistance for a modification of a trip because of covid19 situation.

They are thief! During the state of emergency due to Covid-19 we had to cancel our trip, they refund us only 20% of a very expensive journey! Very incompetent agency also! Do a favour yourself: Avoid them!

Invia never again !!! Just this year, it turned out the most what they are. Now we have July and we still have nothing, but we would like to use the vouchers this year. He places an innocent person in the call center with a pleasing voice that knows nothing at all. It is up to the client to find out everything himself. You have revealed yourself nicely this year and I hope that you will lose a lot of clients through your behavior. People with a little common sense will not negotiate anything with you for the second time.

The search engine itself is a good comedy. You enter exactly the dates from when to max when, for how long and throw away a lot of nice links at nice prices. But after clicking, you will find out that the price for your dates is half as high, and that the nice price is for a trip in three months. Just a nuisance on the nth. Wasting time Invia is not worth it.

Terrible communication, reluctance and it is not possible to call someone competent and finally solve the trip. On the one hand, they urge the payment of a new trip, but are not able to send a voucher from the canceled trip.