Garmin Czech, s.r.o.

TRAINING NEEDED and maybe a new manager to support their team!!!…….My experience from the store was very positive, but the reklamace and support services were far from it. I have a Vivoactive 3 music. Less than 2 years old (so still under Czech warranty). While running the strap broke and the watch fell, breaking the screen. I was told that this wasn’t covered by warranty. NOW, let’s say for argument sake that that’s OK and I accept this…. So, Garmin tell me they can’t fix this because they no long produce this watch, and they don’t do repairs however they can provide me with a discount on the new Vivoactive 4. The price for a Silver/Grey is 2990KC, I tell them that I am interested in the Black/Grey and they tell me it is 3990KC, even though in the store it is on 700KC more (not 1000kc more), I query this, and they reply “Bohuzel” (sorry nothing we can do). NOW, let’s say for argument sake that that’s OK and I accept this…. I then send my watch to Garmin with their form, as requested. I then get another email from them telling me, once again, that they can’t fix my watch, but that they can give me a discount and the difference in price for the Silver/Grey is 3500kc, I again tell them that I am interested in the Black/Silver version and they tell me it is 700KC more. Which is the same price difference they office in-store but now higher than they previously offered! I ask them about this different and they reply “Bohuzel” (sorry nothing we can do). NOW, let’s say for argument sake that that’s OK and I accept this…. So I tell them OK and 2 weeks later I’m still waiting for the watch. I understand that Covid19 means people are not in the office often and preparing post may take longer to do, but I am still having to chase them, nothing from their service or system to confirm my order, to confirm preparation of package or anything else. I’m still emailing them for an update. OH Finally, just to point out, I don’t know what the final cost will be as they quoted me a price excluding postage and packaging, so I don’t know if this is being sent from Czech, or from another country… Nice!  so, will it be 150KC or 750KC…. And if I query the difference from what they do tell me and what arrives at my door, I expect their reply will be… “Bohuzel”

I had many experience with garmin service on Evropská and they were all, none excluded, super positive! They are always helpful. They honor customer and most importantly, they are always helping above the customers service standards. To be more specific, came to the store with old vivo active watch (the square one) with broken display and was asking for replacement of the glass. Note- I received the watch as a gift and didn’t have receipt, so I was ready to pay for the service. I was told that sadly these type of watch are no longer in production so they can’t change it. Instead, they gave me super generous discount on a new ones even though they had no obligation to do so. Since then, when a problem occurred it was always super fast solved. I have never experienced better customer service!

My Forerunner 935 did not want to charge. Visited the Garmin service centre and they helped me. Thanks so much. Your service is excellent! Very very happy Garmin customer.

Great customer service. I've been buying and servicing Garmin gear for myself and my friends there for a while. Always positively surprised by the friendly sales approach, highlight is defective parts swap out. Can't remember such service level in Prague. Namely Mr. Němec deserves a well done for customers coming back.

Excellent service. Very satisfied customer