Imperial Karlovy Vary Group

Good experience! Advantages: the location is top, very beautiful 1912 building, the view is gorgeous. The room and the hotel itself are super clean, well maintained. There are some restaurants, but during my stay only two were opened. The food was typical Eastern European, especially the dinner buffet. Spa area is ok, but there are not enough sun lounger (about 6 only for such a big hotel 🧐), so you have to be lucky to get a spot to relax. Besides that, there is only one small sauna. Medical treatments were good and the doctor was nice, friendly and attentive to the details. Hotel offers a lot of different medical procedures and treatments, I think everyone can find something for her needs. Why not 5 stars? The service could be better for a 5 stars hotel standard. We had a couple of unpleasant situations when the hotel staff was ignoring our questions and answered us in a rude way..or didn’t answer at all 😔 during the dinner, for example, we asked the service lady for tea cups (there were no clean cups at the buffet table), the lady just told “ok” and left. After that she was passing by many times and demonstratively ignored us... unfortunately there were some similar unpleasant cases at the restaurant...I hope, the hotel management will take this into account Generally we left Hotel Imperial with positive feeling and would like to come back 🙂

Best experience!

Great experience.

There are no coolers with water anywhere, only in the sauna. Fitness room for a fee. A massage therapist asks for money for a "good massage." The restaurant staff is busy with anything, but dirty dishes are removed from the tables only when the guest leaves.

Very nice