Hallerwiese Hospital

Firstly I am very surprised on the average rating of this Hospital. I think it deserves 6 stars. My rating is based on service of support staff which is the security and of the medical department (Gynecology) Situation 1: A few days back my wife who is 7 months pregnant was rushed to the hospital for medical reasons. Due to covid measures I wasn't allowed in the hospital. I was wearing a pair of shorts and a sweatshirt and it was freezing. The security comes to me and asks me if all is ok and I explained the situation and I clearly was worried and he understood it, I said I just want an update as its been 30 minutes, he said " My friend come with me" took me to the reception and we were told shes on another floor so the security called up the department and got an update for me !!! Can you imagine the relief after I got an update. Post which he said don't worry all will be good and said why don't you wait inside as its way too cold outside and was told where to sit an wait. Absolutely fantastic customer service and professionalism and definitely had the human touch considering the situation. I don't speak German so he translated everything to me. I would like to give the names of two of the security guards at that day if asked by the hospital. Situation 2: I was taken to the respective department and met my wife and the doctor. Unfortunately she had to be admitted for observation for 2 days but in those 2 days she experienced extremely friendly, courteous and professional doctors and nurses. I am lucky that we stay so close to the hospital and the treatment my wife got was nothing but EXCELLENT !! UPDATE; Since my post we have been twice to the hospital both times were spoken to extremely rudely by the staff at the reception/info point. Info point is the First Point if contact with people coming in and if that’s a disaster then what’s the point. The medical staff is still excellent. I have reduced my rating mainly because of my experience with the staff at the info point.

We’re Americans on vacation here and my father fell ill with severe stomach pains...was admitted here immediately and saw a doctor within about 1 hour. Great care, very patient healthcare team. Highly recommend!!

good all together

I gave birth here 1 month ago. Despite the very long birth, everyone was really trying and motivating. The doctors were also top 👌🏻. The stay on the ward was also more than good. It is taken care of and all sisters take their time, no matter what. One can only recommend this clinic.

My wife was abandoned! She was pregnant and suddenly had a seizure instead of helping her, she was ignored! She had the feeling that the older sisters were a bit partial about the treatment (but the younger sisters were nice) because the other patient in the room was treated differently, I hope the message got through .....