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Steffen Kroschel (08/01/2020)
Attention! I rarely write reviews, but this time a few things have to be said about Jäckle Bedachungen: Our bitumen shingle roof was slightly damaged by Storm Sabine. A little repair work. Mr. Jäckle didn't want to come over because there is a lot going on. Of course no problem. Up on the roof yourself and take pictures as desired. After a very long time an offer will come up. OK no problem. Busy. Then it's about an appointment. As always, Mr Jäckle is not particularly friendly on the phone. Although stress is part of the day-to-day business for many people, I make such phone calls very rarely. Well. You want to get there. Mr Jäckle lets me know that he won't call me to see if he can come before the vacation time. I should then contact you again at the end of July. No sooner said than done: I'll call Mr. Jäckle again and ask what it would look like. Mr. Jäckle is extremely friendly on the phone again, says nothing would work now and when he would come after his vacation time, he doesn't know, it could take 4, 6 or 12 weeks! Coincidentally, a few days earlier we had the insurance specialist of our previous homeowner in the house. This learned about the damage and made us aware that we should repair the damage as soon as possible, since the insurance company would not be liable for consequential damage caused by non-repair. I told this to Mr. Jäckle without a clue, who then completely freaked out, described the insurance man as "insurance agent ***" and he accused me of blackmail! "And if he was being completely honest, I would be getting on his nerves and in the time we were talking on the phone (there were a total of 3 short calls) he would have already made 3 large orders! I should look for someone else" ! Weekly appointments for free. No repair in sight. Wow! What a professional company! A company that throws around with such vocabulary and incredible insolence and then just jumps off! A company that always makes the small customer feel that he is just "annoying"! Form your own judgment. From the website: "The philosophy of Peter Jäckle Bedachungen is based on personal support from the request to reaching the goal". All the best, Mr. Jäckle. You need it: you get rid of your customers yourself!
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