Avis Car Rental Mainz

Location is half hidden behind a wall and under a highway bridge, but you can find it by way of the several Avis flags waving at you, and using the barely marked entrance in the concrete wall. Happy, active staff, everything in good order. It's actually a walkable distance from the center.

7/20/2017 around 1pm. Very difficult to find the office of this Avis location. Even Google and Apple map can not pin pointed the place. So, took my business else where. Plus the street closure was very charllenging at it best.

I made a reservation for a vehicle in category E (Mercedes C Class, etc) to pick up from the Mainz Avus office. The only reason I booked the pickup from Mainz and not from Frankfurt Haubtbahnhof is because Avis did not have any vehicles available from either the Haubtbahnhof or Airport locations. This was despite booking a few days in advance. So we took a 1 hour train to Mainz, and walked the 15 minutes from the train station to find that the Mainz office did not actually have any cars in class E available!! The poor guy at the office couldn't speak a word of English, so I had to talk to him in my basic German. He tried to explain that there were no cars in class E available, and so we had been "upgraded" to a SEAT people mover. I'm sorry but that is most definitely NOT an upgrade, and a SEAT is no where near equivalent to a Mercedes-Benz, BMW or Audi. I was more than happy to pay much more to get a German car, but that was literally the only car Avis had available! So because of Avis we wasted about 3 hours and 32 Euro of travelling for nothing. I thought the whole point of reserving a car was so it was actually reserved! Or that if the booking system says that is is available, then it should be actually available! On the train back to Frankfurt I managed to reserve a BMW 3 series with Sixt on my phone. Unbelievably Sixt still had quite a few cars available from Frankfurt Haubtbahnhof to pick up that same day. The main reason I rented with Avis is because I had rented with them the week prior and had a good experience, but after this nightmare I will NEVER be renting with Avis again.

Nice stuff

Friendly staff, transporter almost new, highly recommended