SWAROVSKI

Poor service

Actually, I always enjoyed coming here and also liked to shop here for myself or find nice gifts. On Saturday, November 21st, I was unfortunately very disappointed because the employee seemed annoyed to me and I had the impression that she wasn't really listening to me. On the one hand, she offered me to test cell phone cases, although I said that my cell phone was unfortunately not included. (I have the iPhone 11 and there were only those for the 11 pro). When I repeated this again, she only said "yes, maybe as a gift". I was also sold fake ballpoint pen refills. Unfortunately, these don't fit into my Swarovski ballpoint pen. I didn't know that there were different ones and the saleswoman didn't ask me for which Kulli I need it. You feel a bit kidnapped.

Very, very rude employees to all customers in the shop and also to their colleague. I wanted to buy an item there that suddenly was almost € 15 more expensive than the signs at the checkout. Her answer: "Then something seems to have slipped, I can't sell it for a different price!" Now I had to find out that the item itself is 10 € cheaper than its price in the normal online store - very annoying! So rude and incompetent at the same time.

Many thanks to the nice lady who advised me so nicely today. Tried many chains and the staff was very very friendly and accommodating. I am very happy about my new piece of jewelry.

Small shop beautiful to look at and very nice staff who take their time for advice.