PETER PANE Flensburg Burgergrill & Bar

We had to wait pretty long to get to our table. Staff at the front seemed pretty "fake". Food = nothing really special/extraordinary. But it's been for a reasonable price.

Absolutely fantastic food and really sweet service. Lovely atmospheric surroundings and with many beautiful areas. The menu is very varied, so there is something for everyone. Clearly a recommendation when in town.

The food was quite alright. Decent burgers but the salat was quite bad. We arrived 19.15 and got our burgers 20.40. We were told that the food would be ready in 30-40 minutes when we ordered. 50 minutes later no one had told us anything and we hadn’t gotten any food. We asked multiple times when the food would be ready and got different dismissive answers. One waiter told us that it would be ready in 10 minutes. The burgers first arrived 25 minutes later. Without any doubt the worst waiting time I’ve experienced. Now it’s 20.55 and we still haven’t received our French fries. The staff was of course very apologetic. But I’d argue that it’s customary to offer some kind of compensatory gesture, something like a free item or whatever. But it’s more about the principle of owning up their mistakes, which this restaurant in now way did. Later after having received the rest of our meal we specifically asked for some kind of compensation. We were told that the waiter had to confer with a colleague. We were offered free hot drinks or desserts. Since we were quite irritated we refused and would like a discount on the bill. The waiter once again had to confer with a colleague. They offered us a 10% discount. We expressed our dissatisfaction and eventually they agreed to 50%. So that is of course a very acceptable compensation. The waiters told us that the kitchen was very busy and that they had had a lot of online orders. It is very understandable that kitchens can get busy, but this is in every way unacceptable. A restaurant shouldn’t accept more customers or orders if they aren’t equipped to handle them.

Food and staff was A*. Came here twice in my short visit to Flensburg

Perfect burgers and very nice service