Avis

They will take your money from your crédit card at the slightest opportunity. They invent all sort Of charges that were not in the contract you signed. Better keep away !.

Very poor service and unfriendly staff. Hamburg Hbf is a busy station, but having only a single staff who is not even willing to hear or assist customers.

Slightly more expensive than any other European branch

Be careful what you get billed! An absolute cheek, I received an invoice in retrospect that was € 200 above the fixed price for the online reservation. Things were billed that had not been agreed, but tank service not logged in so that a much higher fuel price was billed later. In addition, the waiting time at check-in was very long even though we were the only ones there. They seem to want to reinvent quantum physics there, but nobody really knows how. An absolute cheek, my advice to everyone: it is better not to book there in the first place and, if you have to, double-check the invoice in three different ways. Absolute rip off!

The gentleman at the front desk prefers amusing phone calls rather than caring for customers. Normally, the customer would have priority, right?