Map
Detailed Information
- Place Types Car rental
- Address Rödingsmarkt 9, 20459 Hamburg, Germany
- Coordinate 53.5481964,9.9872829
- Website https://www.cardelmar.com/de
- Rating 2
- Compound Code GXXP+7W Hamburg, Germany
Openning hours
- Monday 9:00 AM – 6:00 PM
- Tuesday 9:00 AM – 6:00 PM
- Wednesday 9:00 AM – 6:00 PM
- Thursday 9:00 AM – 6:00 PM
- Friday 9:00 AM – 6:00 PM
- Saturday 9:00 AM – 6:00 PM
- Sunday 9:00 AM – 6:00 PM
Photos
Reviews
WORST EXPERIENCE!!!! WOULD NOT RECOMMEND! DO NOT USE THIS SERVICE, THEY WILL SCAM YOU!
I booked an automatic car but when going to pick up the car, only manual cars were available (according to the car rental company no automatic cars had been available for months). Having already payed online, I asked for a reimbursement since I was not getting what I had payed for. However, they completely denied the possibility of any reimbursement. On top of this, they ended up not giving me any car at all! So essentially they stole my money!
Their website is not up to date with the offerings of the car rental companies and they will not give you back your money if you have any problems with their website.
TAKE CARE OF YOUR MONEY AND DO NOT USE THIS WEBSITE!!!
Please, avoid this company!!!! We rented a car through them with extra "on-place" car provider. Due to the flight issues, we could arrive at the car pick up only later in the day. Long story short, they charged us for the whole week, but no car was given to us. In addition to taking money for literally nothing, they were simply rude to us.
!DANGER!
Rip-off, please read this!
I have booked a rental car for Malta at the airport. The broker was "CarDelMar" and provider was "Surprice Cars". Even if the offer was at first sight the cheap, it was in the end the SUPER expensive!
I booked the best insurance package, because I did not want stress during my holidays.
Unfortunately the parked car was demolished at night with key scratches and dents.
I was charged 1.475,00€ on the return. I had to pay this amount with my card. The 1.475,00€ also included a "Damage Administration Fee" (75,00€) and a "Loss of Use Fee" (100,00€). So 75,00€ for the fact that the "Surprice Car" employee filled a form for 2 minutes and 100,00€ for their "time". Absolutely ridiculous!
It is exploited that customers do not read the small print. It is not important who does the damage to the rental car, either you or anyone, but it is you who always pays! (even when innocent!)
"Surprice Cars" opening hours are from 08:00 - 20:00, if you return the car outside of these hours you have to pay 50,00€ additional fee! (also hidden in small print)!
Also the car already had many previous damages (scratches, dents), which means "Surprice Cars" does not repair damages and cashes always 1.475,00€ for each rent, by sending people at night to damage the cars on the outside, to earn a LOT of money!
SUMMARY: I wanted nice holidays without stress and bought the full insurance package, but got a lot of stress and lost 1.475,00€ for a bad car. "Surpice Cars" ruined me!
Their service team is more oriented towards servicing CarDelMar instead of the customer. They don't even attempt to understand a request for reimbursement of an insurance fee I incurred due to THEIR incorrect booking. Don't rent from these guys.
This company is utter rubbish. Their post-service is almost 0 as I had an issue with double billing that they refused to refund.
Not worth the pain.
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