SIXT Autovermietung Hamburg Reeperbahn

Open 24h. Fine selection of new cars for every purpose. Big parking garage. From time to time great direct upgrades or very good upgrade options available. Prices sometimes differ between the app and the website (logged in/ logged of).

Worst customer service ever. Did not get the car, for which I had paid in advance, because I ddin't have my plastic credit card for the deposit. The digital cards on my phone, two plastic debit cards, and cash were not good enough. Absolutely no attempt was made to help me. They just sent me away without a car. And here's the kicker: They really charged the rent in full - "100% cancellation fee". Update, 2 weeks later: Of course I did contact customer support immediately, before writing this review... So far, all that got me are three automated emails telling me to "please be patient". 4 weeks later: I heard back from them! My patience was rewarded with what amounts to "sucks to be you, should have read the fine print before giving us your money".

Superb n good. Excellent service by staff always. Specially a Mr Eddy. I give him top marks in customer service. Kindness and understanding. Simply good.

Easy to find and nice service at the counter. We had ordered a small/medium vehicle and got upgraded to an A6 which was great. We arrived 45 minutes earlier but were unable to jump in the car immediately. On day 3, we got an “please add oil” message in the car which cost us 3-4 hours of calling customer service, driving back to an Augsburg office that was closed and then driving to another office outside of Munich. I would not expect any this when renting a car this caliber. Swift check-out at the end. Would recommend to others, and this would have been a five-star rating if it wasn’t for the oil issue.

Thank you very much for your high level Performance service in the special time! —From a Asian Gold Customer（Pt🍶）（VW.Automobile-Audiophile！）